Customers are eligible for a return if they received the wrong product skew or quantity. I-MED Animal Health must be notified within 7 days of receiving the shipment.

All returns must have a valid Return Goods Authorisation (RGA) number from customer service before being sent back to I-MED Animal Health.

To obtain an RGA number please email info@imedanimalhealth.com to provide customer service with:

a. Customer name,

b. Customer number,

c. Product name,

d. Lot number, and

e. Expiration date.